Northwest Technical College invites applications for the position of:
MAPE-UNCLASSIFIED JOB POSTING
CLASSIFICATION: MN State Academic Professional 1 (PCN 00632820)
OPENING DATE: December 30, 2019
BID CLOSING DATE: Tuesday, January 6, 2019 at 4:30 p.m.
CLOSING DATE: Tuesday, January 28, 2019 at 11:59 p.m.
SHIFT & SCHEDULE: Unlimited Full-time
This position is responsible for the recruitment and retention of new and current students to Northwest Technical College. Admission Representatives are responsible in activities and tasks that result in moving students through the enrollment funnel to registration. The enrollment funnel includes the following critical processes: Prospect Generation, Inquiry Management, Application Development and Admission to Enrollment.
The primary objective is to meet or exceed established enrollment goals. This individual will also serve students in the One Stop Service Center and act as the Liaison for certain academic programs.
The incumbent must also possess a valid driver’s license and be able to pass a driving history background check.
1) Territory/Program Management
Prospect Generation – College representation and recruiting at high schools, college fairs and business/community events. Prepare and arrange schedule of visits, recruitment efforts (i.e. communication flows, inbound & outbound marketing) according to NTC’s Recruitment Plan. Maintain communications and assist with post-secondary application and financial aid processes. Identify target recruitment opportunities based on data trends/analysis. Facilitate group presentation, small group discussions, workshops and one-to-one interaction to generate interest in NTC programs. Prepare and deliver presentations at information nights, Campus Preview Days, college days/nights new student events, campus tours and other special events.
Inquiry Management – Meet with students, parents/families and transfer students visiting campus and follow up in a timely manner and input all information into CRM. Accurately communicate admissions requirements academic program information and student activities/life opportunities. Prepare, communicate and distribute timely, effectively and professional recruitment messages to interested students, parents, schools, college business and community groups utilizing channels that use. Assist with identification/tracking of target populations through the CRM. Respond to communications from prospective students and connect with campus resources as seamlessly as possible. Probe to insure/verify that all important issues/questions have been addressed. PCN 00632820
Application Development – Assist with initial or pre-advising for incoming students and review and evaluate application information, transcripts and placement testing results. Consult with processing team and counselors as needed. Accurate use of the CRM, ISRS (Student Record System), ImageNow (document imaging) is required.
Applications to Enrollment (Yield) – Work with incomplete applicants to ensure they submit required documentation for acceptance to the college. 100% follow up is required of admitted student within programs assigned. Facilitate the process of admit to confirmed status. Follow up with required confirmed documents, confirmation letter, housing information/deposit, and academic and advising registration. Monitors the melt activity of confirmed students. Establishes a proactive communication flow/process to engage students between confirmation to the first week of class. Follows up on “no-shows” for Academic Advisement & Registration on targeted populations. Monitors the admitted/registered/dropped and cancelled list. Utilizes CRM (Hobson’s Connect) to recruit students. Performs initial advising for all new student in assigned programs.
Recruiting and Yield Event Planning and Participation-Campus Community – Coordinate/support on and off campus special events: Campus Preview Days, Academic Open House, Academic Advising and Registration, Saturday and evening events, tele-counseling and texting campaigns, and other special events. Be the point of contact for the Admissions Office within a variety of campus committees. Participate in regular staff meetings with the Office of Admissions. Participate in work group discussions for mapping business processes and measuring improvement. Actively develop partnerships and participate in work groups. Participate in decision making process for process improvement. Contribute to annual Admissions planning: enrollment reviews/analysis, effectiveness. Contribute to development of cutting edge strategies to recruit students to college. Study enrollment data/trends in assigned territory. Evaluate territory visitation sites/areas.
Results: All students are moved through the recruitment and enrollment funnel in a timely and efficient manner focusing on student success. Provide daily support to the marketing and branding of the college. Provides relevant and accurate college and program information to the public. Creates a positive image of the college within the communities we serve. Campus outreach events are facilitated in a manner that produces a positive experience to the public.
Percent of Time: 80%
2) One Stop Student Services Representative
Serve prospective and current students as a one-stop student services representative with knowledge in records, registration, financial aid, admission, and other student service areas; additional support, as needed, to schedule and proctor exams, participate in campus events and outreach programs, and be a liaison for students seeking assistance form the One Stop Student Services Center.
Performance Indicators: clients are well informed about NTC services; questions are answered in a prompt and accurate manner; when necessary, questions are appropriately referred; all requests are accurately answered and addressed in a timely and courteous manner.
Percent of Time: 20%
MINIMUM QUALIFICATIONS: (To facilitate proper crediting, please ensure that your application and/or resume clearly demonstrate fulfillment of the following minimum qualifications.)
- Bachelor’s Degree
- Excellent administrative, communication, and public relations skills
- Knowledge of advising concepts/techniques
- Knowledge of application of technology for database management
- Knowledge and interest in diverse cultures and populations
- Knowledge and experience with the admissions recruitment funnel
- Experience with a CRM
- Experience in student services
- Knowledge of transfer policies and procedures
- All applicants must be able to lawfully accept employment in the United States at the time of an offer of employment.
- Employment for this position is covered by the collective bargaining agreement for the Minnesota Association of Professional Employees (MAPE), which can be found at https://mn.gov/mmb/employee-relations/labor-relations/labor/mape.jsp
- Official transcript(s) must be provided to Human Resources upon hire.
- In accordance with the Minnesota State Colleges and Universities (MnState) Vehicle Fleet Safety Program, faculty and staff driving on college/university business, who use a rental or state vehicle, shall be required to complete a vehicle Use Agreement form and conform to MnState’s vehicle use criteria and consent to a motor vehicle records check.
- BSU and NTC are tobacco free workplaces (see policy)
APPLICATION INFORMATION: Apply for Vacancy Posting 37879, on the Minnesota Management and Budget website: http://mn.gov/mmb/careers/
If you are unable to apply online, please contact the job information line at (651) 259-3637
For additional information about the application process, go to http://www.mn.gov/careers
If you have general questions about this posting or submitting an application, contact Teresa Hanson at Teresa.Hanson@BemidjiState.edu.
If you have questions about the position, contact Charles Abbott at Charles.email@example.com.
All employees must comply with department and institution procedures and policies, MnState policies and procedures, as well as local, state and federal laws, regulations, guidelines and business and industry standards.
This description is intended to indicate the kinds of tasks and level of work difficulty required of the position. It is not intended to limit or modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar level of difficulty. In accordance with the Minnesota State Colleges and Universities (MnState) Vehicle Fleet Safely Program, employees driving on university or college business, when using a rental or state vehicle, shall be required a Vehicle Use Agreement form and consent to a Motor Vehicle Records check annually.
UNIVERSITY/COMMUNITY: Northwest Technical College is in Bemidji Minnesota in Northern Minnesota. The greater Bemidji community has a population of 25,000 and serves as a regional center for education, commerce, recreation, health care, and the arts. Bemidji State University, a partner institution, and Northwest Technical College welcome 6,000 students annually. Northwest Tech offers hands on learning in Business, Health Care, Manufacturing, Transportation, and General Education. As a partner in Distance Minnesota, the College is engaged in innovative distance education with most its programs offered online in addition to on campus. Northwest Technical College is a member of the Minnesota State Colleges and Universities System (MnState) www.minnstate.edu. To learn more about the student-centered environment at Northwest Technical College, visit: www.ntcmn.edu.
In this Northwoods setting, students, staff, and faculty have a variety of activities at their fingertips. Possessing all the charm and character of a college town, Bemidji remains a tight-knit community of good neighbors and engaged citizens. While the city of Bemidji — named after the Ojibwe Chief Shaynowishkung (nicknamed Bemidji) — is home to a diverse population of more than 15,000 people, it serves a regional population of more than 100,000.
Located between three American Indian reservations – Leech Lake, Red Lake and White Earth, students have an opportunity to experience a dynamic local culture and history. Bemidji also sits at the center of the legends of Paul Bunyan and Babe the Blue Ox. The famous statues of Paul and Babe greet students as they drive along Lake Bemidji.
Though quaint and historic, the city offers the urban conveniences upon which college students rely. Northwest Technical College is conveniently located minutes away from affordable restaurants, cozy coffee shops, grocery stores, city parks and more. Small, locally owned shops and art sculptures line the streets of downtown Bemidji, while national chains can be found in and around the Bemidji area, including an uptown selection of department stores and restaurants.
The thriving downtown community presents ample opportunities for engagement off-campus. Among other things, there are fine-dining restaurants, cafes, and a natural foods co-op in downtown Bemidji. The historic Paul Bunyan Playhouse has a calendar of classic shows; restaurants and lounges offer weekly live music performances; the First Friday Art Walk provides a tour of new monthly art exhibits; and annual events such as the Loop the Lake Festival, the Dragon Boat Festival, the Blue Ox Marathon, Bemidji Winterfest, and The Minnesota Finlandia bring the community together.
For those who love the outdoors, there are wooded, multi-use trail systems within minutes of campus and community parks with walking trails, playgrounds and a skate park. Lake Bemidji State Park and its miles of navigable trails is located directly across the lake from BSU, and the Buena Vista Ski Area — just 12 miles north of town — offers downhill skiing and BSU-sponsored student transportation in the winter months. Further, the Mississippi River Headwaters is a mere 45 minutes from Bemidji.
Review a “special report on how this former lumber town has rebuilt itself as a high-speed, regional center of enterprise” at Bemidji 2.0
Northwest Technical College is an Affirmative Action Equal Opportunity Employer and Educator. This document is available in alternative formats to individuals with disabilities. Consumers with hearing or speech disabilities may contact us via their preferred Telecommunications Relay Service.