If you possess the ability to understand the inner mechanics of computer software and hardware, and you have the interpersonal skills necessary to solve problems in person or over the phone, a career in computer helpdesk technology could be ideal for you. Computer helpdesk technicians interact with individuals in business, industry, education and government by providing technical solutions to problems related to software applications and relevant hardware. Your training in this program will prepare you to conduct problem analysis using phone service support, direct client service and a variety of electronic means to achieve high-level customer satisfaction and help an organization accomplish its goals.

Classroom and hands-on training will cover these and other topics:

• Microcomputer databases
• Information systems
• Network essentials
• Helpdesk operations

Employment

Between the business sector and personal home computing, there continues to be a steady rise in the need for computer technicians who are able to help operators troubleshoot and solve problems. Opportunities include one-site computer technician, service center technician and private computer service company technician.

See more information about careers working with computers.