Program Learning Outcomes

Computer Support Certificate

  • Demonstrate understanding of basic computer literacy skills such as use of D2L and email
  • Apply skills learned in Microsoft Office; to include Word, Excel, Access, and PowerPoint
  • Demonstrate use of technological advances with Web 2.0 products
  • Apply hands-on skills to work with network operating systems in a network administrative environment
  • Demonstrate knowledge of data communications and information systems for different types of organizations
  • Demonstrate understanding of network hardware, software and different types of topologies
  • Demonstrate understanding of basic Windows Operating Systems
  • Utilize and apply help desk skills needed to function in a computer support position
  • Apply customer service skills needed in a help desk operations position