Computer Support Certificate

• Demonstrate understanding of basic computer literacy skills such as use of D2L and email
• Apply skills learned in Microsoft Office; to include Word, Excel, Access, and PowerPoint
• Demonstrate use of technological advances with Web 2.0 products
• Apply hands-on skills to work with network operating systems in a network administrative environment
• Demonstrate knowledge of data communications and information systems for different types of organizations
• Demonstrate understanding of network hardware, software and different types of topologies
• Demonstrate understanding of basic Windows Operating Systems
• Utilize and apply help desk skills needed to function in a computer support position
• Apply customer service skills needed in a help desk operations position