Information Technology (IT) Courses
Back to subjects list- ITEC 1000 Introduction to IT Helpdesk
- ITEC 1010 Operating Systems
- ITEC 1230 TECH+
- ITEC 1240 A+
- ITEC 1250 Network Essentials
- ITEC 1260 Security Essentials
- ITEC 2100 Intro to Python
- ITEC 2210 Window Server Administration
- ITEC 2220 Windows & Linux Scripting
- ITEC 2250 Network+
- ITEC 2260 Security+
- ITEC 2310 Remote/ Mobile Device Support and Troubleshooti
- ITEC 2320 Virtualization/Server Technologies
Remote/ Mobile Device Support and Troubleshooti
This course focuses on the essential skills and tools required to provide effective IT support to remote users in today's increasingly mobile and distributed work environments. Students will explore techniques for troubleshooting and resolving issues on mobile operating systems and will gain hands-on experience with Virtual Private Network (VPN) configuration and management to ensure secure remote connectivity. The course also examines the use of remote support software for business environments and addresses challenges of supporting smartphones, tablets, and other mobile devices. By the end of the course, students will be equipped to deliver remote support, enhance user productivity, and address technical issues in a secure and efficient manner.
Credit Breakdown
| Credit Type | Count |
|---|---|
| Lecture | 2.00 |
| Lab | 1.00 |
| On the job training | n/a |
| Total Credits | 3.00 |