Information Technology (IT) Courses
Back to subjects list- ITEC 1000 Introduction to IT Helpdesk
- ITEC 1010 Operating Systems
- ITEC 1230 TECH+
- ITEC 1240 A+
- ITEC 1250 Network Essentials
- ITEC 1260 Security Essentials
- ITEC 2100 Intro to Python
- ITEC 2210 Window Server Administration
- ITEC 2220 Windows & Linux Scripting
- ITEC 2250 Network+
- ITEC 2260 Security+
- ITEC 2310 Remote/ Mobile Device Support and Troubleshooti
- ITEC 2320 Virtualization/Server Technologies
Introduction to IT Helpdesk
Students will be introduced to all aspects of the helpdesk including the roles, responsibilities, and skills needed for the role of a helpdesk support professional. This course emphasis is on customer service skills, techniques to develop the necessary skills and application of the skills to handle customer situations.
Credit Breakdown
| Credit Type | Count |
|---|---|
| Lecture | 2.00 |
| Lab | 1.00 |
| On the job training | n/a |
| Total Credits | 3.00 |