Course Descriptions and Outlines
Customer Relations Mgmt
Customer service can determine a company's success or failure. Customer service skills can determine an employee's success or failure. This course covers the skills necessary for an individual to build and maintain good relationships with internal and external customers and the role the customer service team plays in developing, evaluating, and improving customer service systems.
Credit Breakdown: 3/0/0 (Lecture/Lab/On the job training)