ADMM 1120

Medical Office Procedures

Credits: 3

Description: This course covers medical office tasks performed by the medical secretary/assistant. Medical topics covered include health care careers, legal and ethical responsibilities, medical appointments, telephone techniques, medical records management, medical office management and meeting and travel arrangements. Prerequisite(s): None

Credit Breakdown: 2/1/0 (Lecture/Lab/On the job training)

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Outline

This course should help you gain the following abilities and competencies.

Core Abilities

1. Demonstrate effective communication/interaction skills.
2. Demonstrate thinking/active learning skills.
3. Demonstrate career/computation skills.
4. Demonstrate technology skills.
5. Demonstrate global/environmental perspective.
6. Demonstrate self-development skills.

Competencies

1. Recognize various titles for office positions usually filled by a medical assistant, and recognize the places where an assistant might find employment.
2. Identify members of the healthcare team.
3. Describe the different types of law and their origins.
4. Describe ethics and differentiate law and ethics.
5. Identify cultural considerations when interacting with patients.
6. Describe the fundamentals of communication.
7. Identify the use of computer and manual systems for scheduling appointments.
8. Explain the concept of exceptional patient service.
9. Explain the role of health information management.
10. Identify steps of the billing process.
11. Apply health insurance and benefits terminology.
12. Identify types of ownership of medical facilities
13. Explain the coordination of travel arrangements.
14. Describe bookkeeping and accounting procedures and financial record retention.
15. Describe human resource management: Create an efolio