Certificate — Computer Support

This 18-credit certificate prepares graduates to work as computer helpdesk technicians, interacting with individuals in business, industry, education and government by providing technical solutions to problems related to software applications and relevant hardware. Coursework in this program will prepare students to conduct problem analysis using phone service support, direct client service and a variety of electronic means to achieve high-level customer satisfaction and help an organization accomplish its goals.

Employment

Between the business sector and personal home computing, there continues to be a steady rise in the need for computer technicians who are able to help operators troubleshoot and solve problems. Employment opportunities include on-site computer technicians, service center technicians and private computer service company technicians.

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Next Steps

All credits for this certificate can be applied toward the 60-credit Associate of Applied Science (AAS) degree in Emerging Computer Technology. Additional coursework will provide instruction on business communications, customer relations management, security essentials and supervisory leadership, as well as college-level writing and algebra, general psychology and public speaking.

College Readiness

A student may be required to enroll in college readiness courses in reading, writing and math. A student’s scores on the Accuplacer assessment will determine enrollment in college readiness courses. The purpose of college readiness courses is to prepare students for the demands of a college-level curriculum. Credits may vary.

Degree Requirements

Course #Course NameCredit
Required Courses
CPTR 1138Information Systems3
CPTR 1142Network Essentials3
CPTR 1148Microcomputer Operating Systems3
CTEC 1106Helpdesk Operations3
CTEC 1108E-Merging Technologies3
CPTR 1104Computerized Business Applications3
Total Credits: 18