We offer 420 courses at Northwest Technical College. Select a subject below to get a listing of the courses in that subject. Click on a course to see the description and detailed information about the course. To see when these classes are available to take, please see the Current Class Schedule.
Description: Customer service can determine a company's success or failure. Customer service skills can determine an employee's success or failure. This course covers the skills necessary for an individual to build and maintain good relationships with internal and external customers and the role the customer service team plays in developing, evaluating, and improving customer service systems. Prerequisite(s): None
Credit Breakdown: 3/0/0 (Lecture/Lab/On the job training)
This course should help you gain the following abilities and competencies.